Legal
Privacy Policy
This policy explains what information CARVAYO collects when you use this website or book a service, and how we use it.
Last updated: This policy applies from the date of our public launch.
Information we collect
We collect only the information needed to deliver and support a car-care booking.
- Contact details: your name, mobile number and, if you provide it, your email address.
- Service details: your vehicle segment, selected service, service area, address or parking details, preferred date and time slot, and any notes you add.
- Technical and marketing data: pages visited, referring website, and campaign parameters such as utm_source, utm_medium, utm_campaign, utm_content, utm_term, gclid, wbraid, gbraid and fbclid, along with the landing page URL.
How we use your information
- To confirm, schedule, deliver and support your booking.
- To contact you about your booking by phone, message or email.
- To understand which marketing channels bring genuine demand, and to improve our website and service.
- To meet legal, accounting and tax obligations.
Sharing your information
We share the minimum necessary details with the CARVAYO professional assigned to your booking so they can reach the correct location at the correct time.
We also use service providers for hosting, databases, analytics and advertising measurement. They process data on our behalf and are not permitted to use it for their own purposes. We do not sell your personal information.
Cookies and tracking
We use cookies and similar browser storage to keep the site working correctly and to measure the performance of our advertising. You can control cookies through your browser settings; some site functionality may be affected if you block them.
Data retention
We keep booking records for as long as needed to provide the service, resolve disputes, and meet our legal and accounting obligations.
Your choices
- You can ask us for a copy of the personal information we hold about you.
- You can ask us to correct information that is inaccurate.
- You can ask us to delete your information where we are not required to keep it.
- You can ask us to stop contacting you for marketing purposes.
Contact
For any privacy request or question, use the Contact & Support page. We will respond within a reasonable time.